• Are the artworks heavy?
• No, our artworks are relatively lightweight.
• Can an artwork be damaged or cracked during transportation?
• Our artworks are carefully and securely packaged to minimize the risk of damage during transportation.
• What payment methods are available?
• We accept bank transfers and cryptocurrency payments. Additional payment methods may be discussed individually.
• Do you ship worldwide?
• Yes, we offer worldwide shipping. It is also possible to arrange the creation of an artwork on site, anywhere in the world.
• How is the shipping cost calculated?
• Shipping costs are calculated individually and depend on the destination, size of the artwork, packaging requirements, and selected courier service.
• How quickly will my order be shipped?
• In stock artworks are typically prepared and dispatched within 2 to 4 business days.
• When will I receive my tracking number?
• You will receive your tracking information once the artwork has been packed and the shipment has been arranged.
• How can I track my order?
• Tracking details will be provided once the artwork has been dispatched.
• When will my order be delivered?
• Delivery times vary depending on the destination and selected shipping method. Estimated delivery times will be confirmed with you before shipment.
• Which courier services do you use?
• The courier service is selected individually based on your location and preferences. We agree on the most convenient and suitable shipping option together, and all delivery terms are specified in the agreement.
• How accurate are the artwork images, and what may affect their appearance?
• We aim to represent the colors and textures of each artwork as accurately as possible through photography in natural lighting and from different angles. However, colors may appear slightly different depending on your screen settings and lighting conditions.
• Does the artwork arrive ready to hang?
• Our artworks are delivered ready to hang on a wooden stretcher frame. Depending on the size and format of the artwork, additional hanging hardware may also be included.

MADE TO ORDER

• How does the commission process work?
• We accept commissions for personalized artworks based on our existing series and artistic style.

We work closely with you to create a unique piece tailored to your space. The process begins with understanding your interior, preferred dimensions, color palette, atmosphere, and references from our previous works.
During the development process, we prepare visual concepts and moodboards to ensure that the artwork complements your space.
Every artwork is created individually and remains one of a kind.

• How long does a commissioned artwork take to create?
• A commissioned artwork typically takes approximately 2 to 3 months to complete. Throughout the process, we will keep you updated and share photographs of the artwork as it develops.
• Can I cancel my order?
• Orders may be cancelled within 24 hours of confirmation, except for commissioned artworks and discounted items.

STILL HAVE QUESTIONS?
If you have any other questions, please contact us at yshmnyshmn@gmail.com or send us a message on Instagram @yshmn.art. We will be happy to assist you.